FAQ
Free Shipping on Orders $75+ | 30-Day Returns | Quality Guaranteed
Got Questions?
Straight answers. No runaround, no fine print.
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Shipping
How long does shipping take?
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We offer express shipping with delivery in 1–3 business days after your order is processed. Orders are typically processed within 1 business day — so you won't be waiting long.
Do you offer free shipping?
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Orders over $75 ship free. For orders under $75, a standard shipping fee applies at checkout. Stack your gear, hit that threshold, and save.
Do you ship internationally?
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Currently, we ship within the United States only. International shipping is on our roadmap — stay tuned.
What carrier do you use?
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We work with trusted carriers including USPS, UPS, and FedEx depending on your location and order size. You'll get tracking info the moment your order ships.
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Returns & Refunds
What is your return policy?
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We offer a 30-day return window from the date your order is delivered. Items must be unused, unworn, and in original condition. After 30 days, we're unable to accept returns.
How do I start a return?
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Simple. Email us at info@motionmade.com with your order number and reason for return. We'll respond within 24–48 business hours with next steps.
Who pays for return shipping?
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Received a defective or incorrect item? We cover the return label — no questions asked. Returning due to a change of mind or sizing issue? Return shipping is on you. We keep it fair and transparent.
Are there any restocking fees?
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Zero restocking fees. Ever. If you're returning something, we're not going to nickel and dime you on the way out.
When will I get my refund?
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Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. You'll get a confirmation email when it's done.
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Products
How do I know what size to order?
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We're building out detailed sizing guides for all apparel. In the meantime, email us at info@motionmade.com before ordering and we'll help you find the right fit.
What makes MotionMade different?
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Real gear at real prices. We cut the brand name markup and pass the savings to you. Every product we carry is built for actual gym-goers who train hard and spend smart. No fluff, no gimmicks.
Are your products good quality?
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Quality is guaranteed — it's literally on our announcement bar. Every product is hand-selected to make sure it performs. If something doesn't hold up, our return policy has you covered.
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Orders
How do I track my order?
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Once your order ships, you'll receive a tracking number via email. Didn't get one? Check your spam folder first, then reach out to us.
Can I modify or cancel my order?
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We process orders fast — contact us immediately at info@motionmade.com if you need to make a change. Once an order has shipped, we can't modify or cancel it, but our return policy will take care of you.
What if my order arrives damaged?
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That's on us — full stop. Email info@motionmade.com with your order number and a photo of the damage within 7 days of delivery. We'll make it right with a replacement or full refund, no hassle.
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Payment
What payment methods do you accept?
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We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) plus Shop Pay, Apple Pay, and Google Pay. Checkout is fast, easy, and secure.
Is my payment information secure?
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100%. Our store is powered by Shopify — one of the most trusted e-commerce platforms in the world. All transactions are SSL encrypted and your payment info is never stored on our end.
How do I use a discount code?
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At checkout, you'll see a "Discount code" field. Enter your code and hit apply before completing your order. Only one discount code can be used per order.
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Contact & Support
How do I contact MotionMade?
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Email us at info@motionmade.com — that's the fastest way to reach us. We're a real team that actually reads every message.
How fast will I get a response?
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We respond to all emails within 24–48 business hours. Every reply comes from a real person who actually wants to help — not a bot.
What are your support hours?
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Our team is available Monday through Friday, 9am–6pm EST. Emails sent over the weekend will be answered first thing Monday morning.