Returns & Refund Policy
Our Promise to You
At MotionMade, we stand behind every product we sell. If something isn't right, we'll make it right — no runaround, no hassle.
Return Window
You have 30 days from the date your order is delivered to request a return. After 30 days, we're unable to process a return or exchange.
Eligibility
To qualify for a return, your item must meet the following:
- Unused and in the same condition you received it
- In its original packaging
- Not marked as final sale
The following items are not eligible for return:
- Items that have been used, washed, or worn
- Downloadable or digital products
- Items purchased during clearance or final sale events
How to Start a Return
Email us at info@motionmade.com with your order number and the reason for your return. We'll respond within 1–2 business days with next steps and a return shipping label where applicable.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that depending on your bank or card provider, it may take additional time for the funds to appear in your account.
Original shipping costs are non-refundable. If your return is due to our error (wrong item sent, damaged product), we'll cover return shipping and issue a full refund including any original shipping charges.
Exchanges
Need a different size or color? We're happy to exchange it. Email us at info@motionmade.com and we'll sort it out fast.
Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund — your choice, no return required.
Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank, then contact your card provider. Processing times vary. If you've done both and still haven't received it, reach out to us at info@motionmade.com and we'll investigate right away.
Contact Us
Questions about a return or refund? We're here.
📧 info@motionmade.com
We respond within 1–2 business days.